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Name
NIHEI, Kyoko
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Title
学会発表:ネガティブな顧客体験を顧客満足に変える―苦情行動のリカバリー・パラドックス―
Sole or Joint Author
Sole Author
Date of Issue
2018/07
Conference Presentation(name)
日本経営診断学会、2018年度第4回関東部会(明治大学)(査読なし)
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