Academic Theses
Title
Bibliography Type
Summary
Magazine(name)
Volume
Date of Issue
Basic information
Name
ANDO, Kazuyo
Belonging department
サービス創造学部
Occupation name
教授
researchmap researcher code
researchmap agency
Title
Service Failure and Consumer Negative Word-of-Mouth
Bibliography Type
Sole Author
Summary
 
Magazine(name)
Japan Marketing Journal
Volume
Vol.37, No.2,6-21.
Date of Issue
201801